Artificial Grass Warranty SGC – Perfect Lawn Series

Lead Free Certificate SGC – Perfect Lawn Series

UV Resistant Certificate SGC – Perfect Lawn Series

Ezpad 25mm & 45 mm | Tests & Certificates

Composite Decking Ezdeck™

Range Limited Warranty
EzDeck Design 10 years
EzDeck Natural 20 years
EzDeck Tropical 25 years
EzDeck Elite 25 years
EzDeck Premium Lifetime
EzDeck High-End Lifetime

Composite Fencing Ezfence™

Range Limited Warranty
Ezfence Design 10 year
Ezfence Natural 20 years
Ezfence Tropical 25 years
Ezfence Elite 25 years
Ezfence Premium
Lifetime

Ezclip Deck Tiles™

Range Ezclip
Ezclip Design 1 year
Ezclip Natural 2 years
Ezclip Elite 3 years
Ezclip Premium 5 years
Ezclip Turf, quartz, ocean et slate 3 years

Our Policies

Delivery

In the first place, you must prepare a sufficient number of people upon the receipt of your order. With this in mind, the carrier company will not have any mandate to unload your order. In fact, the client is explicitly responsible for unloading their order. In case of a home delivery, the transport company will call the client twenty-four hours and two hours prior to its shipment. However, we cannot guarantee delivery time, we will not be held responsible for any errors or delays due to the transport company.

Installation of Synthetic Grass, Composite Wood or Composite Wood Fence

Another key point, SGC will not be held responsible for the installation or preparation of all our products. To clarify, any errors or issues that arise from the installation of these products must be resolved without involving SGC. This is, even if the latter offered training or information pertaining to its installation.

Price Error

In the third place, price errors due to technical issues cannot be attributable to SGC. To put it another way, the customer cannot use the error to their favour at the time of their purchase. In that case, SGC will correct the price error at any point in time during the transaction.

Payment

All prices on our US website are quoted in USD and all prices on our Canadian website are quoted in CAD.
The merchandise remains the property of GSQ / SGC until the total amount of the invoice has been paid in full.
All invoices subject to a payment term are payable within 30 days. Interest of 3% per month will be added to any overdue invoice.

Quote Policy

SGC strives to provide quotes as accurately as possible for your projects. However, we do not guarantee the quantities of materials offered for your synthetic turf, composite wood, and composite fencing projects. It is the client’s responsibility to ensure that the quantities proposed in the quotes are sufficient to complete the quoted project. Therefore, SGC disclaims all responsibility for the quantity of materials quoted. The plans provided are for reference only, and it is solely the client’s responsibility to verify and ensure their accuracy and suitability for the project.

Composite Decking Order

Although we do our best to protect the pallets, damage may occur during transport. If it happens, it is impossible for us to re-ship full-length boards in small quantities. Any damaged boards will be promptly replaced as follows:
1 board of 12 feet is replaced by 2 pieces of 6 feet.
1 board of 16 feet is replaced by 2 pieces of 8 feet if the option is available your city, or otherwise in 3 pieces of 5 feet 4 inches.
In the vast majority of projects, there are cuts to be made for the finition, steps, etc. In case of damaged boards in transport, we recommend to still go ahead with your project and use the damaged boards at the very end when you have to do the finition and the steps, if necessary. If you are not satisfied with the option to receive smaller dimmension boards in the event of damaged boards in transport on the initial order, we suggest that you order a few more boards for your project.

Refund and Cancellation Policy

You can exchange or refund items returned in their original condition within 30 days of the date of original purchase. However, there are no refunds or exchanges for custom cut products. Furthermore, no refunds can be issued due to carrier delays. At the same time, SGC has the right to authorize or refuse a refund as well as the cancellation of an order at its discretion. Moreover, if a refund is made, a 20% return fee will be deducted from the refunded amount for all composite decking boards, composite fencing boards and all the alluminium extrusion and aluminium parts. No refund on the glue.

Reaction with chemical or organic substances

Certain products may interact with composite or plastic materials, causing alterations or whitish deposits on the surface. Our warranties exclude any type of stain or damage caused by these compounds, in accordance with, but not limited to, the chemical resistance properties of plastics.

Urban Planning By-laws and place of installation

Lastly, SGC is certainly not responsible for any regulations pertaining to the installation area, as well as in relation to the places in which the customer wishes to install our products. The customer must check himself whether he has permission to install our products in the desired location and whether the product is compatible with his project.

Judicial district

SGC and the Buyer agree, arising from the purchase of the product or the application of this warranty or for any reason relating to the product or their contractual relations, to choose the judicial district of Quebec as the appropriate place for the hearing of these claims or legal proceedings to the exclusion of any other judicial district which may have jurisdiction over such litigation according to the prescriptions of the law.