{"id":19177,"date":"2021-05-26T13:52:47","date_gmt":"2021-05-26T17:52:47","guid":{"rendered":"https:\/\/www.sgcproducts.com\/us-EN\/?page_id=19177"},"modified":"2021-06-09T13:43:57","modified_gmt":"2021-06-09T17:43:57","slug":"client-space","status":"publish","type":"page","link":"https:\/\/www.sgcproducts.com\/us-EN\/client-space\/","title":{"rendered":"Client Space"},"content":{"rendered":"<p>[vc_row][vc_column][vc_tta_tabs shape=&#8221;square&#8221; color=&#8221;black&#8221; gap=&#8221;15&#8243; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Track Online Order&#8221; tab_id=&#8221;1621614074588-8c3b4240-5e4c&#8221;]<div class=\"woocommerce\"><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Warranty Claim&#8221; tab_id=&#8221;1621614074597-411c695d-e942&#8243;][vc_column_text]<\/p>\n<h3><strong>Complete the form below to submit your claim online and ship the item to us.<\/strong><\/h3>\n<p>[\/vc_column_text]<script type=\"text\/javascript\">if(!gform){document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0});var gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),null==t&&(t=10),gform.hooks[o][n].push({tag:i,callable:r,priority:t})},doHook:function(o,n,r){if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[o][n]){var t,i=gform.hooks[o][n];i.sort(function(o,n){return o.priority-n.priority});for(var e=0;e<i.length;e++)\"function\"!=typeof(t=i[e].callable)&&(t=window[t]),\"action\"==o?t.apply(null,r):r[0]=t.apply(null,r)}if(\"filter\"==o)return r[0]},removeHook:function(o,n,r,t){if(null!=gform.hooks[o][n])for(var i=gform.hooks[o][n],e=i.length-1;0<=e;e--)null!=t&&t!=i[e].tag||null!=r&&r!=i[e].priority||i.splice(e,1)}}}<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_10' ><form method='post' enctype='multipart\/form-data'  id='gform_10'  action='\/us-EN\/wp-json\/wp\/v2\/pages\/19177' >\n                        <div class='gform_body gform-body'><ul id='gform_fields_10' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_10_9\" class=\"gfield gsection field_sublabel_below field_description_below gfield_visibility_visible\" ><h2 class=\"gsection_title\">TELL US ABOUT THE ITEM<\/h2><\/li><li id=\"field_10_1\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_1' >Name or description of the item<\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_10_1' type='text' value='' class='medium'      aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_10_2\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_2' >Description of the issue\/damage<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_2' id='input_10_2' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_10_11\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_11' >Where was the item purchased?<\/label><div class='ginput_container ginput_container_select'><select name='input_11' id='input_10_11' class='medium gfield_select'     aria-invalid=\"false\" ><option value='Mississauga' >Mississauga<\/option><option value='Vancouver' >Vancouver<\/option><option value='Montreal' >Montreal<\/option><option value='Quebec City' >Quebec City<\/option><option value='Online' >Online<\/option><\/select><\/div><\/li><li id=\"field_10_4\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label'  >Purchase date<\/label><div id='input_10_4' class='ginput_container ginput_complex'><div class=\"clear-multi\"><div class='gfield_date_dropdown_day ginput_container ginput_container_date' id='input_10_4_2_container'><select name='input_4[]' id='input_10_4_2'   aria-required='false'   aria-label='Day'><option value=''>Day<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><option value='13' >13<\/option><option value='14' >14<\/option><option value='15' >15<\/option><option value='16' >16<\/option><option value='17' >17<\/option><option value='18' >18<\/option><option value='19' >19<\/option><option value='20' >20<\/option><option value='21' >21<\/option><option value='22' >22<\/option><option value='23' >23<\/option><option value='24' >24<\/option><option value='25' >25<\/option><option value='26' >26<\/option><option value='27' >27<\/option><option value='28' >28<\/option><option value='29' >29<\/option><option value='30' >30<\/option><option value='31' >31<\/option><\/select><\/div><div class='gfield_date_dropdown_month ginput_container ginput_container_date' id='input_10_4_1_container'><select name='input_4[]' id='input_10_4_1'   aria-required='false'   aria-label='Month'><option value=''>Month<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><\/select><\/div><div class='gfield_date_dropdown_year ginput_container ginput_container_date' id='input_10_4_3_container'><select name='input_4[]' id='input_10_4_3'   aria-required='false'   aria-label='Year'><option value=''>Year<\/option><option value='2027' >2027<\/option><option value='2026' >2026<\/option><option value='2025' >2025<\/option><option value='2024' >2024<\/option><option value='2023' >2023<\/option><option value='2022' >2022<\/option><option value='2021' >2021<\/option><option value='2020' >2020<\/option><option value='2019' >2019<\/option><option value='2018' >2018<\/option><option value='2017' >2017<\/option><option value='2016' >2016<\/option><option value='2015' >2015<\/option><option value='2014' >2014<\/option><option value='2013' >2013<\/option><option value='2012' >2012<\/option><option value='2011' >2011<\/option><option value='2010' >2010<\/option><option value='2009' >2009<\/option><option value='2008' >2008<\/option><option value='2007' >2007<\/option><option value='2006' >2006<\/option><option value='2005' >2005<\/option><option value='2004' >2004<\/option><option value='2003' >2003<\/option><option value='2002' >2002<\/option><option value='2001' >2001<\/option><option value='2000' >2000<\/option><option value='1999' >1999<\/option><option value='1998' >1998<\/option><option value='1997' >1997<\/option><option value='1996' >1996<\/option><option value='1995' >1995<\/option><option value='1994' >1994<\/option><option value='1993' >1993<\/option><option value='1992' >1992<\/option><option value='1991' >1991<\/option><option value='1990' >1990<\/option><option value='1989' >1989<\/option><option value='1988' >1988<\/option><option value='1987' >1987<\/option><option value='1986' >1986<\/option><option value='1985' >1985<\/option><option value='1984' >1984<\/option><option value='1983' >1983<\/option><option value='1982' >1982<\/option><option value='1981' >1981<\/option><option value='1980' >1980<\/option><option value='1979' >1979<\/option><option value='1978' >1978<\/option><option value='1977' >1977<\/option><option value='1976' >1976<\/option><option value='1975' >1975<\/option><option value='1974' >1974<\/option><option value='1973' >1973<\/option><option value='1972' >1972<\/option><option value='1971' >1971<\/option><option value='1970' >1970<\/option><option value='1969' >1969<\/option><option value='1968' >1968<\/option><option value='1967' >1967<\/option><option value='1966' >1966<\/option><option value='1965' >1965<\/option><option value='1964' >1964<\/option><option value='1963' >1963<\/option><option value='1962' >1962<\/option><option value='1961' >1961<\/option><option value='1960' >1960<\/option><option value='1959' >1959<\/option><option value='1958' >1958<\/option><option value='1957' >1957<\/option><option value='1956' >1956<\/option><option value='1955' >1955<\/option><option value='1954' >1954<\/option><option value='1953' >1953<\/option><option value='1952' >1952<\/option><option value='1951' >1951<\/option><option value='1950' >1950<\/option><option value='1949' >1949<\/option><option value='1948' >1948<\/option><option value='1947' >1947<\/option><option value='1946' >1946<\/option><option value='1945' >1945<\/option><option value='1944' >1944<\/option><option value='1943' >1943<\/option><option 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class=\"gsection_title\">CONTACT INFORMATION<\/h2><\/li><li id=\"field_10_6\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label gfield_label_before_complex'  >Name<\/label><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_10_6'>\n                            \n                            <span id='input_10_6_3_container' class='name_first' >\n                                                    <input type='text' name='input_6.3' id='input_10_6_3' value='' aria-label='First name'   aria-required='false'     \/>\n                                                    <label for='input_10_6_3' >First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_10_6_6_container' class='name_last' >\n                                                    <input type='text' name='input_6.6' id='input_10_6_6' value='' aria-label='Last name'   aria-required='false'     \/>\n                                                    <label for='input_10_6_6' >Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_10_7\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_7' >Phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_7' id='input_10_7' type='text' value='' class='medium'    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_10_8\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_8' >Email<\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_8' id='input_10_8' type='text' value='' class='medium'     aria-invalid=\"false\"  \/>\n                        <\/div><\/li><\/ul><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_10' class='gform_button button' value='Submit'  onclick='if(window[\"gf_submitting_10\"]){return false;}  window[\"gf_submitting_10\"]=true;  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_10\"]){return false;} window[\"gf_submitting_10\"]=true;  jQuery(\"#gform_10\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_10' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='10' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_10' value='WyJbXSIsIjg3NjUwNjUwMTExNjgyODJkZTc3NmVmYmNlY2NlYzFkIl0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_10' id='gform_target_page_number_10' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_10' id='gform_source_page_number_10' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Create a Return&#8221; tab_id=&#8221;1622051079053-f3292b98-cb0f&#8221;][vc_column_text]<\/p>\n<h3 class=\"font3-30\"><strong>Need to Create a Return?<\/strong><\/h3>\n<p>Fill the form below to start a return for your purchase.<\/p>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p><strong><span style=\"color: #000000;\">Please note<\/span>:<\/strong> You can exchange or refund items returned in their original condition within 30 days of the date of original purchase. However, there are no refunds or exchanges for custom cut products. No refunds can be issued due to carrier delays. SGC has the right to authorize or refuse a refund as well as the cancellation of an order at its discretion. If a refund is made, a 20% restocking fee will be deducted from the refunded amount for all <a href=\"https:\/\/www.sgcproducts.com\/us-EN\/composite-decking\/\">composite decking boards<\/a>, composite fencing boards and all the alluminium extrusion and aluminium parts. No refunds on the glue.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div id=\"gform_wrapper_8\" class=\"gf_browser_chrome gform_wrapper\">\n<form id=\"gform_8\" action=\"https:\/\/www.sgcproducts.com\/us-EN\/info-center\/returns-refunds\/\" enctype=\"multipart\/form-data\" method=\"post\">\n<div class=\"gform_heading\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text]\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_8' ><form method='post' enctype='multipart\/form-data'  id='gform_8'  action='\/us-EN\/wp-json\/wp\/v2\/pages\/19177' >\n                        <div class='gform_body gform-body'><ul id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_8_6\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label gfield_label_before_complex'  >Client&#039;s contact information<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_8_6'>\n                            \n                            <span id='input_8_6_3_container' class='name_first' >\n                                                    <input type='text' name='input_6.3' id='input_8_6_3' value='' aria-label='First name'   aria-required='true'     \/>\n                                                    <label for='input_8_6_3' >Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_8_6_6_container' class='name_last' >\n                                                    <input type='text' name='input_6.6' id='input_8_6_6' value='' aria-label='Last name'   aria-required='true'     \/>\n                                                    <label for='input_8_6_6' >Email<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_8_2\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_8_2' >Order \/ Document Number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_8_2' type='text' value='' class='large'    placeholder='Q0000' aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_8_3\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_8_3' >Returned Material &amp; Reason for Refund<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_3' id='input_8_3' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_8_8\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_8_8' >Photos of the returned material<\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='67108864' \/><input name='input_8' id='input_8_8' type='file' class='medium' aria-describedby=\"gfield_upload_rules_8_8\" onchange='javascript:gformValidateFileSize( this, 67108864 );'  \/><span class='gform_fileupload_rules' id='gfield_upload_rules_8_8'>Max. file size: 64 MB.<\/span><div class='validation_message validation_message--hidden-on-empty' id='live_validation_message_8_8'><\/div><\/div><\/li><li id=\"field_8_5\" class=\"gfield field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_8_5' >CAPTCHA<\/label><div id='input_8_5' class='ginput_container ginput_recaptcha' data-sitekey='6LckzzskAAAAABUSiCwFJewTXKhTOPDxpbHd5Hxq'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/li><\/ul><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_8' class='gform_button button' value='Submit'  onclick='if(window[\"gf_submitting_8\"]){return false;}  window[\"gf_submitting_8\"]=true;  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_8\"]){return false;} window[\"gf_submitting_8\"]=true;  jQuery(\"#gform_8\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_8' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='8' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_8' value='WyJbXSIsIjg3NjUwNjUwMTExNjgyODJkZTc3NmVmYmNlY2NlYzFkIl0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_8' id='gform_target_page_number_8' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_8' id='gform_source_page_number_8' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>[\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_tabs shape=&#8221;square&#8221; color=&#8221;black&#8221; gap=&#8221;15&#8243; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Track Online Order&#8221; tab_id=&#8221;1621614074588-8c3b4240-5e4c&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Warranty Claim&#8221; tab_id=&#8221;1621614074597-411c695d-e942&#8243;][vc_column_text] Complete the form below to submit your<\/p>\n","protected":false},"author":2268,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.sgcproducts.com\/us-EN\/wp-json\/wp\/v2\/pages\/19177"}],"collection":[{"href":"https:\/\/www.sgcproducts.com\/us-EN\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sgcproducts.com\/us-EN\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sgcproducts.com\/us-EN\/wp-json\/wp\/v2\/users\/2268"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sgcproducts.com\/us-EN\/wp-json\/wp\/v2\/comments?post=19177"}],"version-history":[{"count":0,"href":"https:\/\/www.sgcproducts.com\/us-EN\/wp-json\/wp\/v2\/pages\/19177\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sgcproducts.com\/us-EN\/wp-json\/wp\/v2\/media?parent=19177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}