{"id":15503,"date":"2020-08-17T07:54:48","date_gmt":"2020-08-17T11:54:48","guid":{"rendered":"https:\/\/www.sgcproducts.com\/us-EN\/?page_id=15503"},"modified":"2021-08-23T15:29:05","modified_gmt":"2021-08-23T19:29:05","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/www.sgcproducts.com\/us-EN\/info-center\/returns-refunds\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><strong>Refund and Cancellation Policy<\/strong><\/h5>\n<p style=\"text-align: justify;\">You can exchange or refund items returned in their original condition within 30 days of the date of original purchase. However, there are no refunds or exchanges for custom cut products. No refunds can be issued due to carrier delays. SGC has the right to authorize or refuse a refund as well as the cancellation of an order at its discretion. If a refund is made, a 20% restocking fee will be deducted from the refunded amount for all <a href=\"https:\/\/www.sgcproducts.com\/us-EN\/composite-decking\/\">composite decking boards<\/a>, composite fencing boards and all the aluminum extrusion and aluminum parts. No refund on the glue.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<script type=\"text\/javascript\">if(!gform){document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0});var gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),null==t&&(t=10),gform.hooks[o][n].push({tag:i,callable:r,priority:t})},doHook:function(o,n,r){if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[o][n]){var t,i=gform.hooks[o][n];i.sort(function(o,n){return o.priority-n.priority});for(var e=0;e<i.length;e++)\"function\"!=typeof(t=i[e].callable)&&(t=window[t]),\"action\"==o?t.apply(null,r):r[0]=t.apply(null,r)}if(\"filter\"==o)return r[0]},removeHook:function(o,n,r,t){if(null!=gform.hooks[o][n])for(var i=gform.hooks[o][n],e=i.length-1;0<=e;e--)null!=t&&t!=i[e].tag||null!=r&&r!=i[e].priority||i.splice(e,1)}}}<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_8' >\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">Return Form<\/h3>\n                            <span class='gform_description'><\/span>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_8'  action='\/us-EN\/wp-json\/wp\/v2\/pages\/15503' >\n                        <div class='gform_body gform-body'><ul id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_8_6\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label gfield_label_before_complex'  >Client&#039;s contact information<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_8_6'>\n                            \n                            <span id='input_8_6_3_container' class='name_first' >\n                                                    <input type='text' name='input_6.3' id='input_8_6_3' value='' aria-label='First name'   aria-required='true'     \/>\n                                                    <label for='input_8_6_3' >Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_8_6_6_container' class='name_last' >\n                                                    <input type='text' name='input_6.6' id='input_8_6_6' value='' aria-label='Last name'   aria-required='true'     \/>\n                                                    <label for='input_8_6_6' >Email<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_8_2\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_8_2' >Order \/ Document Number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_8_2' type='text' value='' class='large'    placeholder='Q0000' aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_8_3\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_8_3' >Returned Material &amp; 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